Find below the customer service details for Air Canada baggage. Besides contact details, the page also offers a brief overview of the airline.
Air Canada Centre
PO Box 14000, 7373
Cote Vertu W, Bldg 2,
Saint-Laurent, QC H4Y 1H4
About Air Canada
Air Canada is the flag carrier of Canada and is currently the country’s largest airline in terms of fleet size. One of the most trusted names in the airline industry, the airline is headquartered in Montreal, Quebec and operates flights to almost 207 destinations around the world. Air Canada operates via multiple hubs, including the ones in Montreal Trudeau International Airport, Toronto Pearson International Airport, and Vancouver International Airport. Air Canada is a founding member of Star Alliance. Historically, the airline was originally named as Trans- Canadian airline. It began operations in 1938. In 1965, the name of the airline was changed to Air Canada after the then government gave its approval. This 83-year-old airline had flown 48 million passengers by the year 2017. Air Canada has multiple divisions that include Air Canada Express, Air Canada Cargo, Air Canada Rouge, and Air Canada Jetz. While Air Canada Jetz provides private jet service, Air Canada Rouge is a leisure airline.
Air Canada allows its guests to carry luggage weighing 32 kg free of cost. Any additional weight, if carried, needs to be paid for. Air Canada explicitly asks its passengers to arrive at least 120 minutes before departure so that additional bags can be checked out on time. The dimensions of bags shall not exceed 292 cm in linear dimensions and or 203 cm in length. If the luggage does exceed the above limits, the passenger needs to contact Air Canada cargo. As far as the hand luggage or carry on is concerned, Air Canada allows its guests to carry a standard article of 55 cm x 23 cm x 40 cm and a personal item of 33 cm x 16 cm x 43 cm in dimensions. There is no weight limit on the carry-on. However, it must be able to fit in the overhead bin.
If you want to carry sports equipment, you will be required to register your equipment at least 24 hours before your flight. However, you will need to ensure that the case in which your sports equipment is packed does not contain other items such as clothing. Certain equipment like Bobsleighs, Canoes, hang gliders, Luges, and Windsurfing equipment are not allowed to be carried in the plane. In case your baggage is delayed, you need to immediately contact or notify a baggage service agent at the airport at which your flight lands. The baggage service agent will ask you to produce your contact information, description of your luggage, the baggage claim stubs, and your boarding pass. An incident report will be created from this information that you will be able to track on the WorldTracer website.
In case you find that your baggage is damaged, you will need to report to the Air Canada baggage service counter before leaving the airport. Air Canada even goes to the extent of providing replacement bags in certain airports. You can also report damaged bags using the Air Canada website.