Eldoret Water and Sanitation Company is responsible for supplying water within Eldoret City. Below we provide important details you wish to know about the company which will enable you get connected to water, pay your bills and contact them whenever need arises.
The Mpesa Paybill Number is 511000.This is the one to use when paying your water bill.
- Go to M-Pesa Menu on your phone
- Select Pay Bill Option.
- Enter the business number of ELDOWAS; 511000.
- Enter your water account number
- Enter the water bill amount(e.g Ksh 1000)
- Enter your M-Pesa PIN
- Press OK
You will receive a confirmation message with the Transaction code and amount
You will receive a confirmation message from ELDOWAS confirmation payment and crediting of your account with outstanding balance after payment.
1. The Customer download application forms and fills the requires information and takes them to either of the following offices:
- Customer Care Office room 23 at Head Office,
- Eastern Area Located along Iten/Elgeyo Rd Opposite AP Quarters
- Western Area Located along Uganda road past West market
- Southern Area Located along Kisumu road next to Reformed Church, opposite Hill School
- Kesses next to Kesses center
The following are required during application;
- Photocopy of National ID or Passport Number
- Photocopy of KRA PIN certificate
- Copy of title deed (or proof of land ownership)
- 2 Sketch (location plan)
Note: Copies of ID and KRA PIN should be on same page
2. Site visit is done by Artisan/Technician for New connection to checks and confirm if ground details filled are correct by prospect customer
(details filled in the application form)
NOTE
- Customer’s presence is required during field verification.
- Filled forms should be attached with the above-mentioned requirements.
- If the filled information is incorrect or has errors, customers are advised to repeat application procedures.
- If the form is confirmed, connection will be done within 14 days.
3. Customer makes payment
4. Actual connection is made at the customer premises
The form is available on ELDOWAS website.
| S/No | Quantity | Current charges as approved Water Tariff | Additional costs | |
| Within ELDOWAS service Area | Amount (KES) per KM out of ELDOWAS Service Area | |||
| Transport (KES) | Cost Per Km (KES) | |||
| 1 | 7,000Ltrs | 2.500.00 | 1,500.00 | 1,50.00 |
| 2 | 18,000Ltrs | 6000.00 | 3,000.00 | 400.00 |
2. Water Point Rates (Bulky Water)
Below rates are as per the Approved tariff 2019/2020 to 2023/2024
| S/No | Unit in Litres(Per Trip) | Amount (KES) |
| 1. | 0-5,000 | 500.00 |
| 2. | 0-9,000 | 1,000.00 |
| 3. | 0-13,000 | 1,500.00 |
| 4. | 0-17,000 | 2,000.00 |
| 5. | 0-21,000 | 2,500.00 |
| 6. | 0-25,000 | 3,000.00 |
| 7. | 0-29,000 | 3,500.00 |
| 8. | 0-33,000 | 4,000.00 |
| 9. | 0-37,000 | 4,500.00 |
| 10. | 0-41,000 | 5,000.00 |
Kambi Somali Rd, Off Oloo Street,
PO BOX 8418-30100 Eldoret
Email :info@eldowas.or.ke
Mobile: +254 724 255 538
Landline: +254 (0)53-2035000
Toll Free: 0800-211-155
1.0 Approved Tariff
1.1 Water Tariff Structure for the period of 2023/2024
| Customer Category | Approved | |
| Domestic | Consumption Block in m³ | Tariff (KSh) |
| 1-6. | 37 | |
| 7-20. | 48 | |
| 21-50 | 72 | |
| 51-100 | 79 | |
| 101-300 | 99 | |
| >300 | 111 | |
| Multi-dwelling units/gated communities | 47.66 | |
| Commercial/industrial/government | ||
| 1-50 | 62 | |
| 51-100 | 79 | |
| 101-300 | 99 | |
| >300 | 111 | |
| Public schools, universities and colleges | ||
| 0-600 | 32 | |
| 601 – 1200. | 37 | |
| >1200 | 48 | |
| Water kiosk (per m3) | 35 |
1.2 Sewerage Tariff
(a) Consumers with a Water Connection
| Customer Category | Approved Tariff | |
| Domestic | Consumption Block (75% of the water billed) | Approved Tariff Per M3 |
| >0-6. | 32 | |
| 7-20. | 42 | |
| 21-50 | 67 | |
| 51-100 | 74 | |
| 101-300 | 94 | |
| >300 | 106 | |
| Multi-Dwelling Units/ Gated Communities | Unit Rate | 66.6 |
| Commercial/Industrial/ Government | Consumption Block | Approved Tariff Per M3 |
| 1-50 | 67 | |
| 51-100 | 74 | |
| 101-300 | 94 | |
| >300 | 106 | |
| Public Schools, Universities and Colleges | Consumption Block | Approved Tariff Per M3 |
| 0-600 | 32 | |
| 601 – 1200 | 37 | |
| >1200 | 48 | |
(b) Consumers with a Water Connection
- Disconnected water accounts shall be charged based on the average of the last three months’ sewer charges before the disconnection.
- Sewerage consumers without a water connection shall be charged as follows:
- Domestic (Per Single dwelling unit): KSh. 350 per month
- All other categories: 75% of the volume of water consumed as per the metered source of water
1.3 Miscellaneous Charges
Meter Rent per Size
| Meter Size | Charge (KSh.) |
| ½ inch | 50 |
| ¾ inch | 100 |
| 1 inch | 250 |
| 1 ½ inches | 250 |
| 2 inches | 250 |
| 3 inches | 450 |
| 4 inches | 800 |
| 6 inches | 1,250 |
| 8 and above | 2,000 |
Water Deposit
| Consumer Category | Charge (KSh.) |
| Domestic | 2,500 |
| Retail shops less than 10m3 | 3,000 |
| Retail shops more than 10m3 | 3,500 |
| Bar, restaurants less than 15 m3 | 4,000 |
| Bar, restaurants more than 15 m3 | 6,000 |
| Hotel class “A” and “B” less than 150 m3 | 12,000 |
| Hotel class “A” and “B” more than 150 m3 | 15,000 |
| Hotel class “C” and ‘D’ less than 150 m3 | 18,000 |
| Hotel class “C” and ‘D’ more than 150 m3 | 20,000 |
| Hospitals more than 150 m3 | 20,000 |
| Health centres less than 150 m3 | 12,000 |
| Schools and other institutions more than 200 m3 | 20,000 |
| Schools less than 200 m3 | 10,000 |
| Minor construction sites more than 200 m3 | 15,000 |
| Major construction sites more than 300 m3 | 50,000 |
| Light industries less than 200 m3 | 30,000 |
| Medium industrial between 200 m3 and 300 m3 | 50,000 |
| Heavy industries more than 300 m3 | 100,000 |
| Water kiosks | 5,000 |
Other Charges
| Service | Charges (KSh.) |
| New water connection fee – Connection size: ½ inch to 1 inch | 2,500 |
| New water connection fee – Connection size: 1.5 inches to 3 inches | 7,500 |
| New water connection fee – Connection size above 3inches | 15,000 |
| Water reconnection fee – at meter point | 1,000 |
| Water reconnection fee – at mains | 5,000 and double deposit |
| Tanker –78000, 18,000 litres | 2,500 and 6,000 respectively per tanker within ELDOWAS area for all consumers |
| Sale of water per m3 at bowsing point (own tanker) | 75 |
| Replacement of stolen or damaged meters | 100% of the market cost of the meter |
| Meter testing on request | 500 |
| Sewer connection, residential/domestic | 5,000 |
| Sewer connection, commercial, government, schools, universities and colleges | 7,500 |
| Sewer connection, Industrial | 15,000 |
| Private sewer unblocking | 2,500 |
| Leak detection services | 1,000 |
| Sewer reconnection fee | 15,000 |
| Statement of account fees | 200 |
| For cutting off the supply at the request of the consumer | 200 |
| For turning on the supply otherwise than in respect of a first connection | 200 |
| Exhauster services (company exhauster) | 5,000 for other customers and 4,000 for informal settlements |
| Private exhausters (dumping into the company’s sewer system) | 15,000 per truck per month |
| Sale of sludge | 300 per tonne |
Penalties
| Penalty | Charge (KSh) |
| Illegal water connection, (fraud), commercial, industry, construction | 100,000 plus estimated consumption during the period of the illegality |
| Illegal water connection, (fraud) – Domestic | 30,000 plus estimated consumption during the period of the illegality |
| Overcharging (fraud) at water kiosk | 30,000 |
| Illegal sewer connection (fraud), commercial, industry, construction | 100,000 |
| Illegal sewer connection (fraud), domestic, government, schools, universities and colleges | 30,000 |
| Self-reconnection after cut off for non-payment | 30,000 and billing to be backdated from date of cut off |
| Surcharge for tampering with meters (this to include meter removal, reversing of meter etc) | 30,000 |
| Unauthorized sale of water | 15,000 |
| Surcharge for direct suction of water from the supply line using a pump | 30,000 |
Send the word ELDOWAS with your water account number (with a space between ELDOWAS and account number) to 25404. Example; ELDOWAS 30XXXXX or ELDOWAS 31XXXXX
The company no longer receives cash payments. You can pay for the services through the following pay-points; M-Pesa Paybill No. 511000;
Standard Chartered Bank A/C No. 0152017704300;
Equity Bank- A/C No. 0300294625495;
KCB-A/C No.118128184 and
Co-op Bank A/C No. 01148685815500
