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When it comes to paying TV, GOtv Kenya is, without a doubt one of the most affordable and widely used decoders in Kenya. Ever since its inception into the market, it has been influencing Kenyans over and is still winning more people over. The aim of GOtv is to offer family entertainment in Kenya that is affordable and at the same time, distinct. The GOtv decoder comes in different packages, and every package usually has its specific channels which viewers can choose from. Keep reading this article to know more about how to pay for these packages using MPESA pay bill.
GOtv Kenya Packages
GOtv Kenya has four packages that are available to the various economic classes of Kenyan citizens across the country. They include:
GOtv Max
GOtv Max Package works for Kshs 1299 monthly. This package has the following channels:
- Nickelodeon
- Jim Jam
- Disney Junior
- Fashion One
- MTV Base
- Afro Music English
- Discovery Family
- Nat Geo Wild
- Supersport Blitz
- Supersport 1
- Supersport 2
- Supersport 3
- Supersport 4
- CNN International
- Al Jazeera
- BBC World News
- eTV Africa
- Faith Broadcast Network
- Islam Channel
- Emanuel TV
- GO channel
- Telemundo
- E! Entertainment Television
- FOX Life
- M-net Movies Zone
- Eva +
- AfricaMagic Epic Movies
- AfricaMagic Family
- Maisha Magic East
- Maisha Magic Bongo
- Zee World
- B4U Movies
- CBS Reality
- Sony Max
- Fox (SD/HD)
- Inooro TV
- KBC TV
- NTV
- KTN
- KTN News
- Citizen TV
- K24
2. GOtv Plus
GOtv Plus package costs Ksh 749 monthly.This package has the following channels:
- Nickelodeon
- Jim Jam
- Disney Junior
- Fashion One
- MTV Base
- Afro Music English
- Discovery Family
- Nat Geo Wild
- Supersport Blitz
- Supersport 1
- Supersport 2
- Supersport 3
- CNN International
- Al Jazeera
- BBC World News
- eTV Africa
- Faith Broadcast Network
- Islam Channel
- Emanuel TV
- GO channel
- Telemundo
- E! Entertainment Television
- FOX Life
- M-net Movies Zone
- Eva +
- AfricaMagic Epic Movies
- AfricaMagic Family
- Maisha Magic East
- Maisha Magic Bongo
- Zee World
- B4U Movies
- Inooro TV
- KBC TV
- NTV
- KTN
- KTN News
- Citizen TV
- K24
3.GOtv Value
Gotv Value package goes for Kshs 499. This package offers the following channels:
- Nickelodeon
- Jim Jam
- Disney Junior
- Fashion One
- Afro Music English
- Supersport Blitz
- Supersport 1
- Al Jazeera
- eTV Africa
- Faith Broadcast Network
- Islam Channel
- Emanuel TV
- GO channel
- E! Entertainment Television
- AfricaMagic Epic Movies
- Maisha Magic East
- Inooro TV
- KBC TV
- NTV
- KTN
- KTN News
- Citizen TV
- K24
4. GOtv Lite
The GOtv Lite goes for Kshs. 260 monthly. The lite package contains the following channels:
- Jim Jam
- Afro Music English
- Supersport Blitz
- Al Jazeera
- eTV Africa
- Faith Broadcast Network
- Islam Channel
- Emanuel TV
- GO channel
- Inooro TV
- KBC TV
- NTV
- KTN
- KTN News
- Citizen TV
- K24
How to pay GOtv via MPESA Paybill Number
You can easily pay for your GOtv subscription via Mpesa. You just need the GOtv Mpesa to pay bill number and your GOtv account number. Here’s how to make the payment via M-pesa:
- Go to Mpesa menu and choose ‘Pay Bill
- Key in the GOTV Paybill number which is 423655
- Key in your IUC number; this you can get it from the bottom of your decoder on a red sticker.
- Key in the correct amount for the package you wish to pay for. You can find the different packages available to you here and the GO TV Channels they offer.
- Key in your M-Pesa PIN
- Check again to ensure that you have input the correct information
- Wait for a confirmation message
Know This: Keeping the decoder on while you pay helps it to reset itself automatically.
If after payment the picture is still not showing, or if having problems with how to pay gotv Kenya via M-Pesa, you can contact GOTV via twitter. They will be able to reset it for you in minutes.
How to change GOtv package
You can either upgrade or downgrade your account in two ways:
1. Short Message Service (SMS)
One of the easiest and swiftest ways to change your GOtv subscription is through the use of an SMS. What you do is mostly send an SMS ‘UPGRADE IUC NUMBER’ to 22688, or call customer care and request for an upgrade.
2. Online
GOtv provides an online platform commonly referred to as the “Easy Self service.” The service is well operational and continues receiving upgrades as well as further developments. Customers are able to manage their subscription, find nearest GOtv dealers, upgrade or downgrade a subscription, clear errors codes among many other GOtv services. All this is done online anywhere. It offers customers the self-service option. This way, they can manage their subscriptions online and in the comfort of their homes and wireless devices. It is important to note that changing or altering subscriptions on GOtv does not limit its users and subscribers. Hence, with that in mind, there are a few things you need to consider or rather keep in mind before downgrading or upgrading your GOtv package. These are:
- If you have an active subscription, it is actually advisable to let the subscription expire first before you can upgrade or downgrade your package.
- If after downgrading or upgrading and you feel you are not satisfied with the package you moved to, you can upgrade or downgrade again after that month’s subscription ends.
- After downgrading or upgrading your package, you should pay for the package you have upgraded or downgraded to.
- You should not pay for both the previous package as well as the new package as some people would typically confuse and do.
With that in mind, here is the online procedure on how to change your GOtv package in Kenya:
- The first thing you need to do is to log onto your GOtv account. To login into your account, you are required to enter either your phone number or your surname accompanied by your IUC number as needed for one to log in.
- After a successful login, select the Build a Package option from the dashboard display.
- Select the package you want to upgrade or downgrade to click then ‘next.’
- After that comes the payment option, click the ‘pay’ button, and choose the payment option you prefer to use to pay for your GOtv.
- Enter all the required information to complete your payment, and your new package will be activated in five to ten minutes.
How to Convert your GOtv Kenya Decoder
Remember that, even after changing your GoTV decoder from pay-TV to FTA, that does not mean that you will stop paying for it. It attracts a recurring fee of Ksh 1,800 every year, for purposes they can only describe as maintenance. Nevertheless, I know many people are currently facing the same problem that I had some time back, and I would quickly try to help them using a method that worked for me.
In a few simple steps, you should have your GoTV Kenya decoder showing FTA channels, in a few hours. Note that, Apart from local channels, the only other GoTv channels that you will receive are Faith TV, Islam TV and GO Channel.
Before you convert your Gotv Kenya decoder, top up your making payments on the Gotv Kenya Paybill number- 423655. Ksh 1,800 to be exact. Afterward, you can opt to use their self-care center by dialing *423# and following the voice prompts, or you can choose to call their customer care service on 0711-066-000.
If you only pay and fail to use any of the two options above to contact their customer care, your decoder will not be converted.
Before you make the call, make sure that you have your IUC number, as it is essential to associate your account with the decoder. Converting your decoder should be easy unless you find a customer care agent who is in a terrible mood. Within a short time, your decoder will be showing free to air channels.
Gotv Kenya Self Help – Troubleshooting
KNOW THIS:
- Turn ON your Decoder before you Pay Your monthly subscription.
- Pay Extra amount like Ksh 10 on top of the Monthly Fee.
- In less than 5 minutes, your Account should be updated. If still there is an error message after 10 minutes, try the following to clear error E16, E30, and E17
1st Method – Using USSD
- Have your IUC number ready
- Dial *423# on your phone and select Gotv service option
- Select the Reset option and follow the message prompts
2nd Method – Using SMS Service
Send a message with your IUC number to 22688. E.g. “RESET
2016807865”
3rd Method – Using GOtv Eazy Self Service
Visit http://eazy.gotvafrica.com/en/ke/ on your phone or computer browser, sign in using your Mobile number and IUC Number.
4th Method – Call Customer Care
Call 0711 066 555 and follow the self-service prompt voice and guidance. If you have more bundles than Credit, Log into your Twitter account and tweet to @GOtvKenya. (Tweets have a much high response rate than any other methods). If you happen to be a Facebook fan post on their Facebook page, don’t rest until your problem has been resolved.
Clearing the E-16 Error Message on GOTv Kenya Decoder
The E-16 error is usually a reception issue and not a payment issue. Check your aerial and adjust it to improve reception. Some people, after converting their decoders to FTA got an error message (E016-0 – Service is currently scrambled). Clearing this message is straightforward. Just send an SMS with the word ‘RESET’ followed by a single space and then your IUC number to 22688. For example, if your IUC number is 1234567, your SMS should look this way without the full stop: RESET 1234567.
ALSO, READ Branch loan. How to register, download the app, apply for a loan and pay the loan
GOtv Kenya contacts
If you are a GOtv subscriber and have a concern regarding the pay-television services in Kenya, feel free to get in touch with their customer care. GOtv service providers have improved communication by ensuring there are various GOtv contacts in Kenya through which clients can channel their grievances. The digital TV distributor has reassured clients that their services can be relied upon as they bring the digital revolution into Kenyan homes.
Below are the Multichoice GOtv Kenya contacts:
Physical address: Multichoice Kenya Ltd.
First Floor, Sarit Centre, Westlands, Nairobi
Greenspan Mall, Donholm,
Postal address: P.O. Box 60406 00200 Nairobi
GOtv Kenya telephone contacts:
Mobile: +254 711 066 000
ISDN Line: +254 20 423 6 555
Fax: +254 20 4447019 +254 20 4446768
GOtv Kenya email contacts: kenya@GOtv.co.za
GOtv self service: eazy.gotvafrica.com/Activation
GOtv Kenya facebook: GOtv Kenya
GOtv Kenya twitter: @GOtvKenya
Website: kenya.gotvafrica.com
Shortcode: 22688
