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How to Cancel and Delete Shopify Account

by Louis
Cancel and Delete Shopify Account

Shopify is a business platform that enables users to create and sell an online store. With the help of Shopify POS, merchants can also sell their products physically. Shopify began more than ten years ago when founder Tobias Lutke needed to sell snowboards. He quickly realized that selling snowboards online was extremely difficult without an easy-to-use online marketplace. As a result, he decided to build it himself, and Shopify was born. Shopify is currently the leading commerce forum for small and medium-sized businesses as well as giants. Whether you want to sell online, on social media, in-store, or from your home, Shopify has the best-suited services. Shopify offers segments through their “Start”, “Sell”, “Manage” options. They offer online stores, sales channels, payment options, shipping & delivery on orders and much more.

Shopify Inc. today is a multinational e-commerce platform based out of Ottawa, Canada . It also serves as the name of the company’s proprietary e-commerce platform for online stores and retail point-of-sale systems. The Shopify platform provides a suite of services to online retailers, including payment, marketing, shipping, and customer engagement tools. As of May 2021, the company reported that its platform was used by over 1,700,000 businesses in approximately 175 countries.

According to reports, the Shopify platform hosted 1.58 million websites as of 2021.  Shopify is one of the top ten largest publicly traded Canadian companies by market capitalization reported in 2022. Shopify Studios, a full-service television and film content and production house, was announced in January 2019. Shopify announced an integration with Snapchat in April 2019, allowing Shopify merchants to buy and manage Snapchat Story ads directly on the Shopify platform. Previously, the company had secured similar integration partnerships with Google and Facebook.

How the Platform Works

Whether you’re a clothing designer looking to sell your creations, a musician looking to sell your newest album, or an established business looking to expand, Shopify can help. Several business owners from over 175 countries rely on Shopify to assist them in selling their products. Shopify’s options are endless, as it provides both digital and physical products, classes and lessons, memberships, services and consultations, and rentals. Travel and adventure, as well as wine tastings and hands-on workshops, are examples of experience-based business services.

What you Must Know on Refunds & Cancellations

Closing down the store takes a couple of moments, but there are a few things you should be aware of before closing your Shopify store completely. You are the only person who can close your store, and the Shopify support team cannot do so on your behalf. You must contact and cancel all third-party providers associated with your Shopify account. Shopify does not issue refunds, as stated in their service policy and terms. They do offer a free trial period with no credit card required. In that case, you won’t be charged if you cancel during the trial period.

Follow These Steps to Cancel your Shopify Account

  1. Log in to Shopify as the account owner on the website.
  2. Go to the Apps page and cancel Apps with recurring charges that may still bill you after you’ve canceled your Shopify account.
  3. Tap on “Settings” near the admin panel at the bottom, then click on Domains and remove your domains from the list.
  4. Select the “Plans” option from the admin panel then simply Deactivate the store. Select a reason from the dropdown stating the cancellation of your account.
  5. You will have to confirm your password once and proceed to cancel the account.

Follow these steps to delete your Shopify account post-cancellation.

  1. Go to the “Account Settings”.
  2. Click on “Accounts” to choose the right one.
  3. Scroll down and select the “Close Store” option.
  4. Fill in your account password and Tap on “Confirm”.


You can easily cancel your subscription and delete your Shopify online store from the settings or you can simply approach their help center. If you need to take a break and focus on other priorities, the “Pause” plans are a good option. When you pause or close your account, you should remove all of your credit card information.

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