Home GENERAL How to get your Safaricom PUK to unblock your line

How to get your Safaricom PUK to unblock your line

by Louis
Safaricom PUK


How to get your Safaricom PUK to unblock your line. It happens that sometime, you may lock /block your Safaricom SIM. Your SIM can be blocked when you enter the wrong PIN more than three times.

If this happens, you are asked to enter your PUK number. The PUK number is usually indicated on the plastic cardholder that comes with a new SIM card. So keep it somewhere safe for such instances.

If you do not have this plastic SIM cardholder with you, do not fret. Safaricom has another solution for you.

Safaricom has made it possible to unlock your SIM card and keep on connecting.

What you need to unblock/ unlock your Safaricom line

  • A working Safaricom line (You can use your friend’s phone)
  • Your mobile phone number
  •  Your ID number that was used to register for this line


The Procedure How to get Safaricom PUK to unblock your line

  1. Dial *100# on the borrowed phone (Safaricom Phone)
  2. This lands you at self-care menu
  3. Select number 7  get PUK number
  4. Enter the mobile number of the line you want to get PUK for.
  5. You will be prompted to Enter Id or pin number(the id used to register the line or the pin number of your line)

Your Safaricom  PUK will be sent to the phone you will be using at that moment. You can use that to change your pin and unblock your Safaricom line.

Get PUK Safaricom


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How to get your Safaricom PUK online

The most important facility available now is Safaricom online support. This is probably what brought the tough old days to their logical conclusion.

Safaricom probably has been one of the most efficient companies when it comes to adjusting to technological changes.

The procedure to recover your sim card in a matter of minutes is outlined online. Since your card is blocked, the first assumption is you may be having the PUK code with you.

More often than not, you won’t be having it with you. That is how Safaricom self-care or online help comes in.

The next thing is to register an online self-care account with the company. From there, you have 24 hours of access to an online support officer who should guide you throughout the process.

The live chat is one of the major innovations that Safaricom has since adapted to reduce congestion in customer care voice traffic.

It is on the line of how to get PUK number Safaricom.  It is important to remember, however, that you don’t need to open an online account with Safaricom to get to have a live chat with a company agent.

You just log into their self-care site, and you choose to request a live chat with an agent. You can also opt to receive your PUK via email.

That is by sending an email to advantage@safaricom.co.ke with verification details of the sim card owner attached.

If you reside close to a Safaricom customer care shop, then you can just walk in and walk out with an unblocked line.

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