Find below the visitor support details of King’s Cross. Besides contact details, the page also offers a brief overview of the commuter rail station.
Euston Rd, Kings Cross,
London N1 9AL,
Phone: 03457 11 41 41 (station queries)
Phone: 0345 60 50 600 (ticket queries)
About King’s Cross
King’s Cross is one of the busiest commuter rail stations, located in the heart of London. The station is dedicated to King George IV. The station connects to major cities such as Hull, Sunderland, Leeds, Peterborough, Edinburgh, Inverness, Bradford, and Aberdeen. Here, you’ll find all the key trains to travel throughout the region. King’s Cross is open on all days from 5am to 1am.
The railway terminus, situated in Central London, in the London Borough of Camden, is operated by Network Rail and has 11 platforms. It was first opened on 14 October 1852 by the Great Northern Railway. A list of attractions located in close proximity to the station is Granary Square, Wellcome Collection, Pond Club, British Library, Hint Hunt, Platform 9 ¾, Caravan, and St Pancras Old Church.
King’s Cross railway station, apart from being a pivotal transport hub, is also notable for the many amenities it offers visitors. These amenities include ticket vending machines, baby changing facilities, cafes, waiting room, telephones, Wifi, wheelchairs, trolleys, restaurants and ATM. Additionally, paid parking facilities are available for cars and bicycles. You can head to the London St Pancras station where you will find more than 300 spaces. The parking there is open 24 hours.. Lost an item? Approach the Left Luggage office or report lost property online. The Lost Property desk at the station is open Monday to Friday, from 9am to 5pm.
Tickets can be booked online or through the counter at station. The ticket office is open Monday to Saturday, from 6am to 10pm, and on Sunday it opens at 7.20am. While the main ticket office is located at the Concourse, you will also find one at Platform 8. A more convenient way to book ticket would be through the vending machines across the Concourse. Additionally, you can book tickets online on trainline.com, or raileurope.com. Payment can be done using major credit cards.
You can contact National Rail Enquiries for queries on tickets, train schedules, and other updates. Visit their website or call 03457 48 49 50 for help. To cancel or get a refund on your unused tickets, you may contact the National Rail office. No refunds are available for Day passes or traveler passes. Advance tickets, Off-Peak and Super Off-Peak tickets and Anytime tickets are refundable if the train is delayed or cancelled and you choose not to travel. Refund and cancellation terms vary by ticket types.
Popular stations connected through King’s Cross include Stevenage, Newcastle, York, Peterborough, Doncaster, Edinburgh, Glasgow, Cambridge, Farringdon, and Grantham railway stations, to name a few. The popular train services include London North Eastern Railway, Govia Thameslink Railway, Hull Trains, Lumo, and Grand Central railway.