Kisumu Water and Sanitation Company(KIWASCO) Paybill Number and other Payment methods, Customer Care Contacts

Kisumu Water and Sanitation Company(KIWASCO) Paybill Number is 517000. This is the one to use when paying for water bills.

• Go to Lipa na Mpesa
• Select PayBill
• Enter Business No: 517000
• Enter Account No(Bill Account Number)
• Enter Amount
• Enter Mpesa Pin and press send

You will receive a confirmation message that the money has been received

ACCOUNT NUMBER: 0290 265 172 985

Select myMoney
Select EzzyPay
Enter PayBill No: 517000
Enter Account No
Enter Pin & Confirm

You can pay your water bill through any of the following PostBank agents:

Ahero, Gambogi, Gisambayi, Kibuye, Hamisi, Kilingili Market, Kisumu, Mbale, Mudete, Katito, Kisumu Bus Park, Serem, Majengo, Mago, Chavakali, Nyalenda, Jua Kali

Account Number: 0744 130 005 547

You can also make payments at any Cooperative Bank

Account Number: 011 360 1293 1300

To make payment for the water bill , use KCB Bank app or visit any KCB Bank agent near you.

In case you make wrong payment,send the wrong transaction details to customercare@kiwasco.co.ke for correction.

Kisumu Water and Sanitation Company
P .O Box 3210 – 40100, Kisumu

Visit our offices at:,
Tom Mboya along Nyerere Road, Kisumu.

Call us on: 057 500 7000
Email: info@kiwasco.co.ke

Office Opening hours: Monday to Friday (8am – 5pm)

Talk to them  on: 057 500 7000 (24hrs)

For self service use;

    *483*86# USSD code.

Toll-free code 40222 by simply sending a message starting with the word ‘Bill/Balance/ Bal ‘followed by account number then send it to 40222.

USSD code *483*86#

How to report any leakages/ Bursts/ illegal consumptions

Use the toll-free SMS number 40222, Hotlines 057 500 700, USSD code *483*86# or email the company on info@kiwasco.co.ke 

This involves opening of an account where none has existed before.

Requirements

Landlords

• A Copy of Your National Identification Card (ID)
• A Copy of Your PIN Certificate
• A Copy of your Alternative Contact Person’s ID Card

  Tenant

• A Copy of Your National Identification Card (ID)
• A Copy of Your PIN Certificate
• A Copy of your Alternative Contact Person’s ID Card
• Tenancy Agreement

  Requirements for Companies & Institutions

• Copy of certificate of incorporation
• Copy of Your PIN Certificate
• A Copy of the Alternative Contact Person’s ID Card

Installation charges depends with the meter sizes as follows:

• ½” to 1” – Ksh2,500;
• 1.5” to 3” – Ksh7,500;
• 3” to 4” – Ksh15,000 additional to the deposits as specified below;

This involves acquiring extra water meter where connection had already been done earlier.

Requirements

Landlords

• A Copy of Your National Identification Card (ID)
• A Copy of Your PIN Certificate
• A Copy of your Alternative Contact Person’s ID Card

  Tenant

• A Copy of Your National Identification Card (ID)
• A Copy of Your PIN Certificate
• A Copy of your Alternative Contact Person’s ID Card
• Tenancy Agreement

  Requirements for Companies & Institutions

• Copy of certificate of incorporation
• Copy of Your PIN Certificate
• A Copy of the Alternative Contact Person’s ID Card

Installation charges depends with the meter sizes as follows:

• ½” to ¾” – Ksh4,000;
• 1” to 2” – Ksh7,500;
• 3” to 4” – Ksh15,000 additional to the deposits as specified below;

This involves change of account details from a previous tenant to a new tenant/user.

Requirements

Landlords

• A Copy of Your National Identification Card (ID)
• A Copy of Your PIN Certificate
• A Copy of your Alternative Contact Person’s ID Card

  Tenant

• A Copy of Your National Identification Card (ID)
• A Copy of Your PIN Certificate
• A Copy of your Alternative Contact Person’s ID Card
• Tenancy Agreement

  Requirements for Companies & Institutions

• Copy of certificate of incorporation
• Copy of Your PIN Certificate
• A Copy of the Alternative Contact Person’s ID Card

Installation charges depends with the meter sizes as follows:

• ½” to ¾” – Ksh4,000;
• 1” to 2” – Ksh7,500;
• 3” to 4” – Ksh15,000 additional to the deposits as specified below;