Home GENERAL Safaricom Jitambulishe Service. How to Enroll, How to use Jitambulishe, How to De-enroll

Safaricom Jitambulishe Service. How to Enroll, How to use Jitambulishe, How to De-enroll

by Louis
Published: Last Updated on
safaricom jitambulishe

Safaricom Jitambulishe is a service that allows Safaricom Prepaid, Individual Post-pay, and Hybrid customers to enroll their voice and use it to reach services such as get PUK, Unlock M-PESA account, Get M-PESA PIN/ start key and restore their line conveniently by phoning 100 or 234 or 200. To register for Safaricom Jitambulishe you necessitate being a registered Safaricom customer with an active Safaricom line. There are no charges, the service is free of charge and is open to Prepaid, Postpaid individual and hybrid customers.

How to Enroll for Safaricom Jitambulishe Service
  • To enroll your voice you need to dial 100 or 234 or 200
  • Select the Language of your choice between  English or Kiswahili
  • Select the option to enroll your voice
  • Key in your National ID card number
  • Repeat the phrase “At Safaricom, my Voice is my password” OR “Safaricom sauti yangu ndio kitambulisho changu” three times.

Remember that you cannot enroll your voice in both English and Kiswahili you can only enroll your voice in either English or Kiswahili, you choose one language. You cannot also register your Safaricom Jitambulishe voice using the local languages.

Benefits of Enrolling for Safaricom Jitambulishe

You enjoy security and the usefulness of accessing Safaricom products and services by your self. You can access services such as:
PUK,
M-PESA PIN,
Sim Replacement,
Unlock your M-PESA account,
Bar/Unbar your line and much more utilizing your voice as your password.

Services you can access once you Enroll for Jitambulishe Service

Customer enrolled by calling 100,234 or 200

  • Get PUK to unblock your line
  • Bar/ Unbar Line your line
  • Unlock your M-PESA account
  • Set/Reset/Change Bonga PIN
  • Check your M-PESA Balance
  • Transfer your Bonga points
  • Get PUK to unblock your line
  • Bar/ Unbar Line your line
  • Unlock your M-PESA account
  • Set/Reset/Change Bonga PIN
  • Check your M-PESA Balance
  • Transfer your Bonga points

Enrolled as above and vetted further by Safaricom

  • Replace your Line
  • Get your M-PESA PIN/start key
How to stop using Safaricom Jitambulishe service

You can dial 100/234 and follow the prompts to delete your voice

  1. Dial 100/234 and select “language”
  2. Select the “Jitambulishe Service” option
  3. Select the option to “delete your voice password”
  4. Repeat your passphrase, ”At Safaricom, my voice is my password” or “Safaricom sauti yangu ndio kitambulisho changu” to delete your voice password.
How to re-enroll your voice if you already enrolled

You can re-enroll your voice repeatedly by simply calling 100/234 and follow the prompts to refresh your voice

  1. Dial 100/234 and select “language”
  2. Select the “Jitambulishe Service” option
  3. Select option to “update your voice password”
  4. Repeat your passphrase, ”At Safaricom, my voice is my password” or “Safaricom sauti yangu ndio kitambulisho changu” to update your voice password.

When you change the ownership of your line, the existing voice will be deleted and the new owner of the line will need to enroll their voice for Jitambulishe service.

ALSO READ: How to buy Airtel airtime or credit from M-PESA

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