Home GENERAL T-Mobile Czech Republic customer service

T-Mobile Czech Republic customer service

by Louis
T-Mobile Czech Republic customer service

Find below the customer service details of T-Mobile Czech Republic. Besides contact details, the page also offers a brief overview of the telecom company.

Head Office
1, Tomickova 2144,
Chodov, 148 00 Praha 4,
Czech Republic

Support
Phone: +420 800 73 73 73
Phone: +420 603 603 603
Email: info@t-mobile.cz

About T-Mobile Czech Republic
T-Mobile is a leading European telecommunications operator with headquarters at Bonn, Germany, Part of Deutsche Telekom AG, T-Mobile entered the Czech Republic market in 1996. Since then it has grown to be one of Czech’s three largest mobile operators. Previously known as Paegas, T-Mobile Czech Republic provides a range of mobile, Internet and television services. Headquartered at Prague, the company currently caters to more than 6.2 million customers. In 2020, it posted revenue of 28.3bn CZK from mobile and fixed line services. The same year it also began to roll out the advanced 5G network. The LTE network already covers about 99.8% of the population. Now, it is focused on expanding the fiber network so more households can have access to the fiber optic communication system that delivers data and other advanced communication services.

For a new connection, users can connect with the T-Mobile Czech Republic agents on phone or by visiting any nearest outlet. You can locate an outlet on the interactive map online or by providing city and pin code. Users have the option to go with a prepaid card or postpaid connection. And if you need a smartphone device to go along, you can get one on contract through installment. Many times, you want to club your connection with Internet or television. There is an All-in-One plan that allows you to customise and pay for the number of services. Additionally, more users can be added in the single plan as well. That aside, you have plans starting for as low as 550 CZK. There are higher plans offering more data. And they all come with unlimited call option. Further, there are plans designed for young people and those who need unlimited data and calls.

If you love prepaid connections, then you can be on T-Mobile for as low as 150CZK. Prepaid connections can be activated and deactivated any time, and you only pay for what you use. When you run out of data, of course you can recharge with an extra pack. All this can be done conveniently on your finger tips by signing into account on web or through the T-Mobile smartphone app. Before travelling abroad, you can check roaming settings on your number in the T-Mobile app. Charges vary for roaming in the EU or outside. You can check specific costs according to the zone on the website. There are roaming plans available to save you on data or calls. Recharge of prepaid connections can be done online using credit card or by visiting any nearest outlet. There are also several points of sale where scratch cards can be purchased for top up. If you have a postpaid connection, you can view bills and make payment through the app.

Coming to Internet, first check availability at your location to get started. You have wired Internet with download speed of up to 1000Mbps. Internet is made available through metallic lines that have a coverage of 90% Czech households. Once you set up the modem and have an active contract, you can begin to enjoy Internet at your home. Besides VDSL, you have the option to choose connections through optical fibers. Connections through the optic fibers undoubtedly is the fastest and most stable. Television lovers will find plans under digital and satellite television. You can enjoy access to more than 150 channels in HD quality. That is not all, you can rewind, pause, record and watch content on up to eight devices.

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